The REAL Reason McDonalds Ice Cream Machines Are Always Broken
Johnny Harris8 HN recommenders · recommended in 6 months, 2021–2025
explainer · general · 2021–2025 on HN
Johnny Harris investigates why McDonald's ice cream machines are so often broken, covering the Taylor machines, the repair restrictions on franchisees and the Kytch workaround device.
HN links it in right-to-repair and McFlurry-machine threads as the go-to in-depth explainer of the franchisee and Taylor arrangement.
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12 comments from Hacker News
Here's a great YT video on why McDonald's ice cream machines are always broken: ▶ this video TL;DW: there are some perverse incentives to keep them broken. Basically the owner operators are forced to use a particular brand by corporate. Corporate McDonalds has a deal with a particular ice cream machine company. That particular company is the only company owner operators are allowed to buy from, and the only company allowed to service the machines. And it's no skin off of McDonald's back for these machines to always be broken, the cost falls on the owner-operators.
For anyone interested in a good video about this, there is YT video that details how the Ice Cream Machine's being broken is essentially a scheme that McDonald's corporate runs on their franchisees. Source: ▶ this video
Johnny Harris (filmmaker journalist) made a great video on topic: ▶ this video In short, McDonald's continues to use these frequently malfunctioning ice cream machines due to their long-standing exclusive partnership with Taylor. The cost of repairs fall on the local franchise owners, not McD Corp.
Relevant link for those who want more context on the constantly broken McDonald icecream machine situation: ▶ this video I don't think the WIRED article isn't really doing justice to what Kytch is trying to show. The important argument is whether or not McDonald and Taylor conspired to prevent Kytch from selling / franchisees from purchasing this equipment, essentially a 'right to repair' argument. If Kytch wins, there could be ramifications for the tractor debate in the agricultural world as well.
▶ this video This video did a good indepth investigation. From memory Taylors hq is within 5 miles of McDonald's HQ. To close for comfort when you see the type of shenanigans they go through to pad Taylors revenue
Kytch was also mentioned in this excellent mini-documentary about the whole topic: ▶ this video Worth watching, IMHO.
Making something that only you can repair can be quite a lucrative business. This documentary is quite interesting: McDonalds Ice Cream Machines Are Always Broken: ▶ this video
This. Check out the recent news on why McDonalds ice cream machines tend to fail. ▶ this video Spoiler: it’s because the machine is broken and only one authorized company is allowed to fix it
There's a lot more to it than that: Johnny Harris "The REAL Reason McDonalds Ice Cream Machines Are Always Broken" ▶ this video
> Here's a great YT video on why McDonald's ice cream machines are always broken: ▶ this video As habit or policy, can we all agree to get rid of the tracking information in Youtube links? * ▶ this video
They being the third party repair companies. Johnny Harris did a long piece on the whole story [1]. [1] ▶ this video
Here [1] is a video on this topic by Johnny Harris from a couple years ago. It's been a while since I watched it but IIRC there is a conflicting relationship between specifically McDonalds the corporation and Taylor which benefits both of them but screws over the individual franchise owners. Here is an interactive map [2] that shows where all the broken machines are. [1] - ▶ this video [video][30 mins] There is a sponsor ad from 06:49 to 08:47 [2] - link